Management very flexible and accommodating.

From a visiting pharmacist

Staff were very informative and organised.

From an independent advocate

Friendly homely atmosphere and always clean and fresh.

Visitor

The home is confidently and efficiently well run. The staff ensure that the residents are well catered for. Warm and comfortable and the food is excellent.

From a Resident

Many thanks for all the care you gave my sister Clair. She was very happy at the Hawthorns

Roger

Thank you for looking after my mother in her last five and a half years. She received much kindness and this comforted her in her last years….It gave us peace of mind to know she was in a caring environment and that she could rely on help and care when she needed it..

Janice

Thank you for your excellent care of everyone at Hawthorns..

Doctors Mike, Paul & Malcolm

May I thank you personally for all the help and care given to both my aunt and ourselves during her stay with you

Mary J

Thank you all for the love, care and attention shown to Rose during her time at the Hawthorns and thank you for concern shown towards our own family

Professor L H and Dr S H.

The hawthorns is a friendly residential home with a family atmosphere which allows people to be themselves. The comedy course we delivered there was wonderful with everyone contributing and the staff really supportive. At the heart of the Hawthorns is a good sense of humour. The staff really know the residents as individuals which was apparent in the amount of laughter we shared.

Janice Connelly artistic director, Women and Theatre.

When asked about the level and quality of care these were some responses

• “Excellent it is a privilege to have Linda as a care manager”
• “I am very happy with the level of care my aunt receives”
• “Just thanks, once again for all the care and attention mrs J receives and i can rest assured that she is being well cared for”

Regarding the atmosphere.

• “Atmosphere is friendly”
• “There does not seem to be any lack of communication between staff and residents”
• “The home is bright and cheerful warm and cosy”
• “There are many care homes that could learn a lot about how to create a homely environment and atmosphere”
  Regarding the activities.
• “Mrs M is very happy and willing to enter activities and we appreciate the photos well done keep it up.”
• “There always seems to be some activity or entertainment for the residents”
• “I know a special effort has been made for Mrs J to visit the church, thanks”
• Thank you so much for all the love and care you showed to my Dad in the time he spent at the Hawthorns with you. You have been like an extra daughter to him and it made me feel at ease knowing you were keeping a special eye on him….

Theresa, Judith and Yvonne

On behalf of myself and the rest of Mom’s family I am just writing to thank you, Jane and all of your staff for the way you have looked after Mollie for the past 4 years and made what has been a difficult time for her as comfortable as possible. We have all been reassured knowing that she was being well cared for and I appreciated the friendliness shown by your staff on my visits…

John